WEBSITE USAGE TERMS AND CONDITIONS

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Candoo Ltd’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term Candoo Ltd or us or we refers to the owner of the website whose registered office is The Old Shed, Smithy Cottage, Smithy Lane, Hulme Walfield, Cheshire, CW12 2JG. The term you refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• This website uses cookies to monitor browsing preferences. We will never disclose your information to third parties other than those directly involved with our business or the ordering process.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Shipping / Returns

Packaging

All our orders are checked prior to despatch and individually packaged.

‘Attention: Please open all packages and check for DAMAGED, TORN or MISSING items before signing. We will not accept responsibility if you sign without checking the order.

Shipping

Shipping times may vary based on which product you have ordered standard stock items are typically delivered between 1 – 3 working days. Custom made orders can take up to 2 weeks depending on specification, please call our sales team who will be able to give you a more accurate timescale for your order.

If there is likely to be any delay with your order, we will notify you by email or phone at the earliest opportunity, this will give you the opportunity to choose an alternative item in stock, change the specific or obtain a refund.

Shipping costs are clearly shown based on your post code when you add an item to your shopping basket.

If you require your items to be delivered on a timed shipment, this can be arranged at an additional cost, this is also dependant on zip code and availability.

Please familiarise yourself with our terms and conditions regarding the shipping process:

• It is essential that someone is at the shipping address to check the products and sign for the shipment.
• You must provide us with the full shipping address including zip code and a contact name and phone number at time of order.
• Upon signing for the shipment you are signing to confirm that you received the goods and they are in good condition. If you sign for the goods you are accepting responsibility and liability. We will not accept responsibility if you sign without checking.

• At point of order we will ask for a contact telephone number, you may get a call from the shipping company to help organise shipment. If someone is not present when the shipment is attempted it will be re-organised for another time/day.
• If you require any notice prior to shipment or have any special requirements you must inform us at time of order to allow us to inform the shipping company.

Returns and Refunds

At Candoo Ltd. we like all our customers to be 100% satisfied with their purchase however, if for any reason you are not completely satisfied you can return any STOCK items to us within 7 days for a refund or exchange, less deduction for postage and card charges. The following terms apply:

1. Our returns policy is strictly 14 days.
2. The item(s) must be returned to us in their original as new condition with all of the accessories and packaging. Items that have been used, installed or damaged in any way will invalidate our offer.
3. A restocking fee of 25% will be applied.
4. Refunds are subject to deduction of postage charges and a 2.5% card payment processing charge to cover card charges.
5. Orders cancelled within 24 hours of being placed are subject to a 2.5% charge to cover credit card fees.
6. Items marked as Made-to-order, Bespoke or Commissioned are also non-refundable unless faulty as these are not stock pieces and have been made specifically for you.

PLEASE NOTE: Unless you use our collection service, we are not responsible for returned packages until they have actually been received, you are strongly advised to use a signed-for (tracked) shipping service when returning orders and we will not be held responsible for returns that are damaged or go missing in the post.

We advise customers to bear in mind if they are returning accessories via USPS, the accessories are possibly not insured against losses or damage. We recommend you keep your receipt as proof of postage.

To return items to Candoo Ltd. please make sure to contact us first!

Please remember to include your original order number when communicating with us.

Privacy Policy

This privacy policy sets out how Candoo Ltd. uses and protects any information that you give Candoo Ltd. when you use this website.

Candoo Ltd. is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Candoo Ltd. may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 07/02/2012.

What we collect

We may collect the following information:

• name and job title
• contact information including email address
• demographic information such as postcode, preferences and interests
• other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

A cookie is a small file which asks permission to be placed on your computers hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

• Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
• if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at [email protected].
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998 and International Safe Harbor Privacy Principles. A small fee will be payable. If you would like a copy of the information held on you please write to:

The Pocket Door Company T/A Candoo Ltd.
The Old Shed

Smithy Cottage

Smithy Lane

Hulme Walfield

Cheshire

CW12 2JG

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.